Free shipping on orders over $59 in Quebec.
Terms of use
Summary
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Customer Service
For any questions or comments, do not hesitate to contact us:
By phone at 514 374-0683. Toll-free: 1 877 521-8452.
Monday to Friday from 8 a.m. to 5 p.m. (Eastern Time).
Outside of these hours, on holidays, or during peak times, please leave a voicemail with your first name, last name, direct phone number and/or email, the purpose of your call, and the best time to reach you. We will be happy to assist you.
Outside of these hours, on holidays, or during peak times, please leave a voicemail with your first name, last name, direct phone number and/or email, the purpose of your call, and the best time to reach you. We will be happy to assist you.
By email at info@edika.com
Your email will be handled by reception and immediately forwarded to the appropriate contact within EDIKA, who will respond to you as soon as possible.
Through the contact form on our EDIKA.com website
At the bottom of the "contact" page of our website (to access it directly, click here), fill in the fields "first name", "last name", "email", "message". Then enter the code displayed in the text bar provided for this purpose just below, and click "send". Your message will then be handled by reception and immediately forwarded to the appropriate contact within EDIKA, who will respond to you as soon as possible.
By postal mail:
Les importations EDIKA inc.
10 118, boulevard Saint-Laurent
Montreal (Qc) H3L 2N7
CANADA
10 118, boulevard Saint-Laurent
Montreal (Qc) H3L 2N7
CANADA
By visiting us during our opening hours at 10,118 boulevard Saint-Laurent in Montreal, QC, H3L 2N7
We will always be happy to welcome you with a good coffee.
For opening hours, please consult the "contact" page of the EDIKA.com website (to access it directly, click here).
For more details on all services offered on-site, please consult the "in-store services" page of our website (to access it directly, click here).
For a technical question or assistance with product use, we advise you to call us first for a faster response and to avoid unnecessary travel: in fact, in 9 out of 10 cases, phone assistance can answer all your questions.
For opening hours, please consult the "contact" page of the EDIKA.com website (to access it directly, click here).
For more details on all services offered on-site, please consult the "in-store services" page of our website (to access it directly, click here).
For a technical question or assistance with product use, we advise you to call us first for a faster response and to avoid unnecessary travel: in fact, in 9 out of 10 cases, phone assistance can answer all your questions.
Online Ordering and Payment
Placing an online order
1. Add all the items you wish to purchase to your cart. To do this, click on the desired product, then on the "add to cart" tab. At any time, you can view and modify the contents of your cart by clicking on the "cart" tab.
2. Once you have finished your selection, go to your cart and click on the "order" tab. Then enter the requested information or log in by entering your email address and password if you already have an account.
3. An order confirmation and a package tracking number will be provided to you by email within a maximum of 24 hours after your order; for orders placed on Saturday or Sunday, confirmation will reach you the following Monday.
Secure site: SSL protocol
The SSL (Secure Socket Layer) protocol is used for the complete protection of customer information during their online shopping, so that their information remains confidential. We securely accept all major credit cards on our site. With advanced industry encryption protection, fraud prevention, and buyer protection policies, you can shop with confidence.
Currency used
All prices indicated on the site are in Canadian dollars (CAD).
Accepted payment methods
You can use Visa, MasterCard, American Express, Discover, Diner’s Club, or your own PayPal, Shop Pay, Apple Pay, Google Pay, and Interac accounts.
Correcting account information
To modify your account information, go to your account by clicking on the "my account" tab. Once identified, you can access and modify your information.
Forgot password
Click on the "my account" tab, then on "forgot password". An automatic message will then be sent to your email address with your password.
Track order status
An order confirmation and a package tracking number will be provided to you by email within a maximum of 24 hours after your order; for orders placed on Saturday or Sunday, confirmation will reach you the following Monday. You can track the delivery status of your package at any time on the website www.canadapost.ca
Modify an order
To modify an order, please contact us at 514 374-0683. If your order has not yet been processed, you can modify it to add or remove items.
Out of stock
All products presented on the EDIKA website are in stock. If, exceptionally, you order a product that is not in stock, we will contact you immediately to inform you of the delay. You will then be able to replace your product or cancel your order, as you prefer.
Applicable taxes on products
There is no tax applied to coffee. For other products, GST, QST, and HST taxes are applied depending on your province of residence.
You can place an order by phone during our opening hours (to access them directly, click here). The information to provide will be the same as if you ordered on the site, and delivery times are identical. Please note, however, that the payment methods accepted in this case are Visa and MasterCard only.
Delivery
Free delivery
Free delivery applies to the following provinces (some conditions apply*):
| Province | Minimum purchase |
| Quebec | $59 |
| British Columbia | $89 |
| Prince Edward Island | $99 |
| Manitoba | $59 |
| Nova Scotia | $89 |
| Ontario | $59 |
| Alberta | $99 |
| Saskatchewan | $109 |
| Newfoundland and Labrador | $119 |
| Nunavut | $179 |
| Northwest Territories | $129 |
| Yukon | $99 |
| New Brunswick | $99 |
All deliveries are made with Canada Post's Expedited Parcel Service (residential machines, accessories, and maintenance products).
Otherwise, the single delivery rate is:
| Province |
Delivery fees
|
| Quebec | $9.95 |
| British Columbia | $10.95 |
| Prince Edward Island | $11.95 |
| Manitoba | $9.95 |
| Nova Scotia | $9.95 |
| Ontario | $9.95 |
| Alberta | $10.95 |
| Saskatchewan | $12.95 |
| Newfoundland and Labrador | $13.95 |
| Nunavut | $19.95 |
| Northwest Territories | $14.95 |
| Yukon | $9.95 |
| New Brunswick | $9.95 |
* An additional shipping fee may apply to some items depending on their size, weight, and destination. These fees are independent of the free shipping offer.
Delivery and installation fees for commercial machines (JURA, LELIT, Conti, Eversys) are not included.
We deliver to the United States (Café Touché only)
Delivery to the United States (excluding Alaska, Puerto Rico, and Hawaii). A delivery fee of $25.00 is charged.
Our deliveries are handled by Canada Post only. Please note that our product warranties do not apply to purchases made from the United States.
Merchandise shipping
For orders placed on Saturday or Sunday, shipping is done the following Monday.
Delivery countries
Canada and United States only.
Delivery times
Order confirmation
An order confirmation and a package tracking number will be provided to you by email within a maximum of 24 hours after your order; for orders placed on Saturday or Sunday, confirmation will reach you the following Monday. You can track the delivery status of your package at any time on the website www.canadapost.ca
Shipping address different from billing address
The shipping address can be different from the billing address.
Returns and Exchange Policy
Purchased items are not refundable but can be subject to a credit note or an exchange of identical value. This excludes all perishable products such as coffee - whole bean or ground, as well as electronic or electrical parts.
Items must be in new and unused condition, with their original unopened packaging in perfect condition, otherwise the return will be automatically refused. It can be returned within seven (7) business days of purchase with a Return Merchandise Authorization (#RMA) number. Unauthorized returns are not accepted.
To return an item, you must send us an email to info@edika.com to obtain a Return Merchandise Authorization (#RMA) number and instructions for returning the product to us.
You will need to provide the reason for the return as well as your name and order number.For returns of machines that are no longer under warranty, machines must be in their original box or in a cardboard box with at least 2 inches of bubble wrap around the machine. The box must be able to support a weight of at least 18 kg / 40 lb.
Any damage during transport, including scratches, breakages, and all marks on the machine, are not covered by the warranty.
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IMPORTANT: Please make sure to keep all original boxes of the purchased item, as well as packaging materials. You will need them in case of a return or warranty activation.
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