FAQ

Édika distributes espresso machines from JURA, LELIT, CONTI, XBLOOM, EVERSYS, and QUAMAR, catering to both residential and commercial needs. These brands are renowned for their performance and reliability.Discover Édika.

Manual machine:

- A manual machine (e.g., LELIT) allows you to control the grind, temperature, pressure, brew time, and milk texture. Accessible to everyone, it offers an interactive and customizable coffee experience, ideal for those who enjoy fine-tuning every detail of their brew.

Automatic machine:

- An automatic machine (e.g., JURA) handles grinding, dosing, and extraction through intuitive controls. It ensures quick, consistent, and convenient preparation, while delivering the quality of a perfectly extracted espresso.

For the home:

- Manual machines (ex: LELIT) offer complete control over every aspect of the brewing process, allowing coffee enthusiasts to customize their experience. Automatic machines (ex: JURA) simplify the brewing process with automatic settings, making them ideal for those seeking convenience without compromising on quality

For an office or a business:

- Commercial automatic machines are suitable for both small businesses and large establishments, thanks to features that allow them to serve anywhere from dozens to hundreds of cups of coffee per day. They automatically manage grinding, dosing, and extraction to ensure speed, consistency, and quality. Commercial manual machines offer complete control over all parameters (grinding, temperature, pressure, brewing, milk texture) and are ideal when you have a trained barista. They allow for highly customized extraction and can maintain a steady pace depending on the model chosen.

Yes, Édika has a showroom in Montreal where you can test espresso machines before purchasing. Our experts are on hand to guide you and offer advice tailored to your needs, whether for home or professional use.Address: 10118 Saint-Laurent Boulevard, Montreal (Quebec) H3L 2N7Phone: 514-374-0683Toll-free: 1-877-521-8452Email: info@edika.comHeures Hours:Monday to Friday: 8 a.m. to 6 p.m.Saturday: 10 a.m. to 5 p.m.Sunday: Closed

Édika offers a wide variety of coffees to suit every taste, from organic and fair-trade coffees to whole bean and ground options. Our selection also includes decaffeinated coffees and blends with diverse flavor profiles, ensuring a coffee experience tailored to every preference. Discover our Touché range, roasted in Blainville._Explore our coffees.

At Édika, we ship exclusively within Canada.

For standard shipping:

- Deliveries are handled by Canada Post, and delivery times vary by province. An order confirmation and tracking number will be emailed to you within 24 hours.

For shipments during a strike:

- In the event of a strike or disruption to postal services, we encourage our customers to pick up their orders in-store or select an alternative delivery method when shopping online. For exact delivery times and shipping costs based on your location, please visit our delivery page.

In Quebec, shipping is free on orders over $59. For orders under that amount, a $9.95 shipping fee applies.Check out our page on shipping costs by province.

Yes, Édika can deliver directly to your office or business anywhere in Canada. When placing your order online, simply select your preferred delivery address. In the event of postal service disruptions, you can also choose in-store pickup or select another available delivery option.

Yes, Édika offers a paid installation service for espresso machines at home or in the office, with rates varying based on the distance from our offices located at 10118 Saint-Laurent Boulevard, Montreal.

Pricing:

- 10–50 km: $350 - 50–100 km: $400 - 100–150 km: $450- 150–200 km: $550- 200–300 km: $650Our experts will come to your location to install and set up your machine, ensuring optimal performance and a great coffee experience. To schedule an installation, contact Édika directly.

At Édika, you can return a product within 7 business days of purchase, provided it is new, unused, and in its original, unopened packaging. Products are non-refundable but may be exchanged or credited, subject to certain conditions. To initiate a return, contact us at info@edika.comVeuillez. Please note that perishable items, such as coffee, as well as electronic or electrical parts, are not eligible for return. For more details, Please visit our Returns and Exchanges page.

Every machine sold by Édika is covered by a manufacturer-specific warranty with its own terms and conditions. To activate your warranty, contact Édika at info@edika.com or 514-374-0683, providing your purchase invoice and the machine’s serial number. You will then be issued a Return Merchandise Authorization (RMA) number along with instructions to follow. To view the detailed terms and conditions by brand,Visit our warranty page.

Yes, warranties vary depending on the brands sold by Édika, as each manufacturer sets its own terms regarding duration and coverage. For all the necessary information,Visit our warranty page.

Édika offers comprehensive support for the maintenance and repair of your espresso machine. Our specialized maintenance products can be ordered through a subscription service, with automatic replenishment at the frequency of your choice. In addition, Édika has a technical center staffed by certified technicians who are ready to perform repairs and ensure your machine operates smoothly.

Sign up for an Édika subscription:- Enjoy a 20% discount on every order- Change the contents or delivery frequency at any time. Everything is automated—you don’t have to worry about a thing. Coffee subscriptions ensure you never run out of your favorite blend, while cleaning product subscriptions guarantee regular and optimal maintenance of your machine.

A subscription to cleaning products or Touché coffee can be canceled at any time after a minimum of three orders. Once this threshold is reached, you are free to cancel your subscription whenever you like.

All Touché coffees are ideal for espresso, each offering a unique profile based on its processing method, origin, roast level (medium to dark), and flavor notes. For drip coffee, the Goût de foudre, with its lighter roast, is particularly well-suited. To discover our entire Touché line, roasted in Blainville,Visit our coffee page.

For standard delivery:

- Touché coffee is typically delivered within 2 to 7 business days, depending on the destination within Canada. Delivery times may vary depending on the shipping carrier selected at checkout. Édika ships exclusively within Canada.

For deliveries during a strike:

- In the event of a Canada Post strike, you can choose in-store pickup or another delivery method from those available at checkout.

Édika recommends using only JURA maintenance products to ensure the performance and longevity of your machine: CLARIS filter cartridges, 3-phase cleaning tablets, 2-phase descaling tablets, and milk system cleaner.Visit the page dedicated to JURA cleaning products.

To maintain your LELIT machine, Édika recommends using the brand’s resin filters, steam nozzle cleaner, and cleaning brushes. These products ensure optimal performance and extend the life of your machine.Visit the LELIT cleaning products page.

Édika offers a complete range of automatic and manual espresso machines, suited for both residential and commercial use. Our showroom teams and certified technicians are passionate experts, dedicated to supporting you from selecting the right machine to its maintenance, ensuring a personalized customer experience.

Yes, our showroom experts are here to guide you in selecting the machine that best suits your needs, whether for residential or commercial use. They take the time to understand your preferences and advise you on the most suitable options. You can contact them by phone at 514-374-0683 or visit them in person.

Yes, at Édika, learning starts right from your first in-showroom experience:

_Our Montréal showroom:_
- Our sales team provides a complete guided presentation, explaining all features and steps to help you use your machine properly.

_Our online presence:_
- To go even further, we also offer tutorial videos on our YouTube channel, perfect for learning step by step and at your own pace with your JURA, LELIT, or xBloom machine. For example, you’ll find videos on maintaining JURA milk systems to ensure optimal performance and consistent coffee quality. _Visit our YouTube page.

Even if you’re located outside Montréal, you can still take advantage of Édika’s full offering through our website, where you’ll find the same models available in our showroom. You can also get advice from our showroom team to help you choose the right model, then complete your purchase online. Édika delivers across Canada — for more details, please_ visit our Shipping page._

In addition, we have a network of over 150 authorized retailers, which you can find using our store locator. _Find a retailer near you.

Édika helps businesses select automatic or manual machines suited to all types of retail stores and offices. We have a team dedicated to the retail sector that will take the time to assess your needs and find the best solution for you. You can contact us at mathieu.donaghy@edika.com.

Our showroom team:

- Our showroom experts can also advise you on the different models. We offer delivery service across Canada. Visit our shipping page.



Our dealer network:

- We also have a network of resellers to help you access our solutions. Find a reseller near your organization.

You can contact Édika in several ways: • By phone: 514-374-0683 • By email: info@edika.com • In person: Visit our showroom located at 10118 Saint-Laurent Boulevard, Montréal (Québec) H3L 2P6 For any specific request or to schedule a meeting with our experts, you can also fill out the contact form available on our website. Please visit the Contact page.