Free shipping on orders over $59 in Quebec.
After-sales
In this section, you will find information regarding:
Return and Exchange Policy
Purchased items are not refundable but may be exchanged or issued a credit note of equal value. This excludes all perishable products such as coffee - whole bean or ground, as well as electronic or electrical parts.
Items must be in new and unused condition, with their original unopened packaging in perfect condition; otherwise, the return will be automatically refused. They can be returned within seven (7) business days of purchase with a Return Merchandise Authorization (#RMA) number. Unauthorized returns are not accepted.
To return an item, you must send an email to info@edika.com to obtain a Return Merchandise Authorization (#RMA) number and instructions on how to return the product.
You will need to provide the reason for the return, your name, and your order number.
For returns of machines that are no longer under warranty, machines must be in their original box or in a cardboard box with at least 2 inches of bubble wrap around the machine. The box must be able to support a weight of at least 18 kg / 40 lb.
Any damage during transport, including scratches, breakage, and all marks on the machine, are not covered by the warranty.
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IMPORTANT: Please ensure you keep all original boxes of the purchased item, as well as the packaging materials. You will need them in case of a return or warranty activation. If it appears that your item has operational problems, you must contact us within seven (7) business days after the date of receipt of the merchandise, before taking any initiative. |
Online Order and Payment
Placing an Online Order1. Add all items you wish to purchase to your cart. To do this, click on the desired product, then on the "add to cart" tab. At any time, you can view and modify the contents of your cart by clicking on the "cart" tab.
2. Once you have finished your selection, go to your cart and click on the "order" tab. Then enter the requested information or log in by entering your email address and password if you already have an account.
3. An order confirmation and a tracking number for your package will be provided by email within a maximum of 24 hours following your order; for orders placed on Saturday or Sunday, confirmation will be sent the following Monday.
Secure Site: SSL Protocol
The SSL (Secure Socket Layer) protocol is used for the complete protection of customer information during online shopping, ensuring their information remains confidential. With industry-leading encryption, fraud prevention, and buyer protection policies, you can shop with confidence.
Currency Used
All prices displayed on the site are in Canadian dollars (CAD).
Accepted Payment Methods
You can use Visa, MasterCard, American Express, Discover, Diner’s Club, or your PayPal, Shop Pay, Apple Pay, Google Pay, and Interac accounts.
Correcting Account Information
To modify the information in your account, go to your account by clicking on the "my account" tab. Once logged in, you can access and modify your information.
Forgot Password
Click on the "my account" tab, then on "forgot password". An automatic message will then be sent to your email address with your password.
Tracking an Order
An order confirmation and a package tracking number will be provided by email within a maximum of 24 hours following your order; for orders placed on Saturday or Sunday, confirmation will be sent the following Monday.
You can track the delivery status of your package at any time on www.canadapost.ca
Modifying an Order
To modify an order, please contact us at 514 374-0683. If your order has not yet been processed, you can modify it to add or remove items.
Out of Stock
If, exceptionally, you order a product that is out of stock, we will contact you immediately to inform you of the delay. You will then have the option to replace your product or cancel your order.
Applicable Taxes on Products
No tax is applied to coffee. For other products, GST, QST, and HST taxes are applied according to your province of residence.
Ordering by Phone
You can place an order by phone during our business hours.
The information to provide will be the same as if you ordered on the website, and delivery times are identical. Note, however, that the payment methods accepted in this case are Visa and MasterCard only.
Delivery
Free Delivery
Free delivery applies to the following provinces (some conditions apply*):
| Province | Minimum Purchase |
| Quebec | $59 |
| British Columbia | $89 |
| Prince Edward Island | $99 |
| Manitoba | $59 |
| Nova Scotia | $89 |
| Ontario | $59 |
| Alberta | $99 |
| Saskatchewan | $109 |
| Newfoundland and Labrador | $119 |
| Nunavut | $179 |
| Northwest Territories | $129 |
| Yukon | $99 |
| New Brunswick | $99 |
All deliveries are made with Canada Post Expedited Parcel Service (residential machines, accessories and maintenance products).
Otherwise, the single delivery fee is:
| Province |
Delivery Fee
|
| Quebec | $9.95 |
| British Columbia | $10.95 |
| Prince Edward Island | $11.95 |
| Manitoba | $9.95 |
| Nova Scotia | $9.95 |
| Ontario | $9.95 |
| Alberta | $10.95 |
| Saskatchewan | $12.95 |
| Newfoundland and Labrador | $13.95 |
| Nunavut | $19.95 |
| Northwest Territories | $14.95 |
| Yukon | $9.95 |
| New Brunswick | $9.95 |
* An additional shipping fee may apply to certain items depending on their size, weight, and destination. These fees are separate from the free delivery offer.
Delivery and installation fees for commercial machines (JURA, LELIT, Conti, Eversys) are not included.
We deliver to the United States (Café Touché only)
Delivery to the United States (excluding Alaska, Puerto Rico, and Hawaii). A delivery fee of $25.00 is charged.
Our deliveries are handled exclusively by Canada Post. Please note that the warranties for our products do not apply to purchases made from the United States.
Shipping of Merchandise
All orders received before 12 PM are shipped the same day. Otherwise, they are shipped the next business day. For orders placed on Saturday or Sunday, shipping is done the following Monday.
Delivery Countries
Canada and United States only.
Delivery Times
Order Confirmation
An order confirmation and a package tracking number will be provided by email within a maximum of 24 hours following your order; for orders placed on Saturday or Sunday, confirmation will be sent the following Monday. You can track the delivery status of your package at any time on the Canada Post website www.canadapost.ca
Shipping Address Different from Billing Address
The shipping address can be different from the billing address.
Customer Service
For any questions or comments, please contact us:By phone at 514 374-06 83. Toll-free: 1 877 521-8452.
Monday to Friday from 8 AM to 5 PM (Eastern Time).
Outside these hours, please leave us a voice message with your first name, last name, direct phone number and/or email, the purpose of your call, and the best time to reach you. We will be happy to assist you.
By email at info@edika.com
Your email will be handled and forwarded immediately to the correct contact within EDIKA, who will respond to you as soon as possible.
Through the contact form
At the bottom of the Contact page, fill in the "first name", "last name", "email", and "comment" fields and click on "send". Your message will be immediately forwarded to the correct contact within edika, who will respond to you as soon as possible.
By mail:
Les importations EDIKA inc.
10 118, boulevard Saint-Laurent
Montréal (Qc) H3L 2N7
CANADA
By visiting us during our opening hours at our facilities, at 10 118, boulevard Saint-Laurent in Montreal
We will gladly welcome you for a good coffee at any time.
For opening hours, please consult the Contact page of edika.com.
For more details on all the services offered on site, please consult the Services page.
For a technical question or for assistance with the use of a product, we advise you to call us first: in 9 out of 10 cases, phone support can answer your questions.
To find the closest shop in shop to you, use the filter on the store locator.