Technical Support Specialist – Full-time

ABOUT ÉDIKA

Édika is a Quebec-based company with three decades of experience dedicated to the import and exclusive distribution of high-quality coffee brewing equipment. We offer products of exceptional technical and aesthetic value that are reliable and durable, backed by outstanding service and expertise to deliver an unparalleled coffee experience.

We work with renowned brands such as JURA, LELIT, CONTI, and EVERSYS—prestigious brands recognized for their design, performance, and reliability in both residential and commercial settings. Joining Édika means working in a premium environment where expertise, a passion for coffee, and attention to detail are at the heart of every customer experience.

JOB SUMMARY

Under the supervision of the technical manager, you will be responsible for providing basic technical support via phone and email to our customers—both individuals and professionals—regarding the use of their espresso machines, accessories, and consumables. You will do this by providing them with a high-quality shopping experience, consistent with our company’s positioning.

Position available immediately.

Work hours: Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours per week

RESPONSABILITIES

Via phone, email, and our online platforms, you will be responsible for:

- Responding to inquiries about our services.
- Advising and assisting customers with machine maintenance.
- Helping customers resolve simple technical issues (foam problems, jammed trays, etc.).
- Forwarding more technical inquiries to the appropriate departments.
- Entering collected data and information into customer files.
- Performing all other related tasks associated with the position.

REQUIRED SKILLS AND EXPERIENCE

- Experience in technical support
- Basic computer skills
- Professional demeanor and strong communication skills, both on the phone and in writing
- Attention to detail and courtesy
- Fluency in French and English, both written and spoken, required
- Valid Canadian work permit
- Experience with or knowledge of coffee machines and the coffee industry in Quebec (a plus)
- Passion for coffee (a plus)

WHAT WE OFFER

- The chance to be part of a family-owned business on a human scale, surrounded by experts and coffee enthusiasts
- A pleasant work environment with premium products and a select clientele
- Ongoing training on our machines and the art of coffee!!
- Comprehensive insurance coverage: dental, disability, supplemental health, and life insurance
- An employer contribution to your RER… That’s right, at Edika, we care about your future!!
- Special prices on all our products (yes, you’ll get to treat yourself)
- Company events and regular happy hours to have fun and make memories!!

Note: Only selected candidates will be contacted for an interview. Please send your resume to Maryne Bigot, Human Resources Manager, at the following email address: rh@edika.com