FREQUENTLY ASKED QUESTIONS ABOUT SUBSCRIPTIONS

FAQ

• 01. Change your order date

  To change the date of your next order, please contact us at commande2@edika.com or at 514 374 0683 #137.

• 02. Pause your subscription

  

  Log in to your account.

  To access your subscription portal, you must have already placed an order with a subscription. Each action only concerns one product at a time. Repeat the procedure for each product.

  Once in your customer portal:

  1. Click on “Subscription” and click on “Manage subscription”
  2. Scroll to the bottom of the page and click on “Cancel subscription”
  3. A tab will appear saying “Would you like to pause. Choose the duration of the subscription pause (1 month, 2 months, or 3 months).
  4. Take note of the next delivery date to avoid being caught by surprise.
  5. Click on “Pause subscription”

• 03. Cancel your subscription

  

  Please note that by subscribing, you commit to a minimum of three deliveries before you can cancel.

  Log in to your account.

  To access your subscription portal, you must have already placed a subscription order. Each action only concerns one product at a time. Repeat the procedure for each product.

  Once in your customer portal:

  1. Click on “Subscription” and click on “Manage subscription”
  2. Scroll to the bottom of the page and click on “Cancel subscription”
  3. Click on “Cancel”

• 04. Reactivate your subscription

  

  Log in to your account.

  To access your subscription portal, you must have already placed an order with a subscription. Each action only concerns one product at a time. Repeat the procedure for each product.

  Once in your customer portal, you can reactivate your subscription after cancelling or pausing it:

  1. Click on “Subscription”
  2. Click on “Reactivate”

• 05. Change your subscription frequency

  

  Log in to your account.

  To access your subscription portal, you must have already placed an order with a subscription. Each action only concerns one product at a time. Repeat the procedure for each product.

  Once in your customer portal:

  1. Click on "Subscription" and then on "Manage Subscription"
  2. Click on "Delivery frequency"
  3. Select the new desired frequency.
  4. Click on "Update".

• 06. Swap a product in your subscription

  

  Log in to your account.

  To access your subscription portal, you must have already placed a subscription order. Each action only concerns one product at a time. Repeat the procedure for each product.

  Once in your customer portal:

  1. Click on “Subscription” and click on “Manage Subscription”
  2. Click on “Product”
  3. Click on “Exchange Product.”
  4. Select the desired new product and click on “Exchange Product.”